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Service & Support

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Radiosurgery Global´s Expert Service
Service & Maintenance

At Radiosurgery Global, we understand that exceptional service is an important part of owning a medical system.

 

Our service team is ready to address your needs in a timely and professional manner with minimal interruption to you and your patients.

 

We are able to be onsite when it’s most convenient including nights and weekends to keep downtime to a minimum.

 

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We pride ourselves on building a strong relationship with your team by assigning a primary field engineer to each account. Your experienced technician will be a reliable extension of your team who is familiar with your staff, set-up, system and preferences.

We are there for you from site planning and defining regulatory requirements to delivery with a reliable network of transporters who can accommodate even the most complex circumstances.

We will receive the system at your site, install and test it following our rigorous procedures. Our team won’t leave until full, functional testing and quality certifications are complete.

 

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Once installed, we are committed to maintaining your Medical System and acting quickly to get your system up and running should you experience a problem.

 

Our technicians are certified and thoroughly educated on all aspects your system to ensure quality.

 

We offer several standard service packages to meet your needs as well as tailored technical support options. Should you prefer to handle the Level 1 interventions internally, we can train your staff accordingly.

 

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Customer Service Rep

 

All our sites receive a dedicated service manager and a direct phone number.

 

 

to contact the global Radiosurgery Global Service & Support Team:

Radiosurgery Global Service Hotline:

+44 7885 740847‬

service@radiosurgeryglobal.com

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